Privacy Policy

Last updated: [08/12/25]

We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly.
This policy explains how we collect, use and protect any data you provide when using our vehicle detailing and valeting services or visiting our website.

1. Information We Collect

We may collect the following information when you use our services, contact us, or make a booking:

Personal Information

Full name
Phone number
Email address
Billing and/or home address (if required for mobile services)

Vehicle Information

Make, model and registration
Photographs of the vehicle (before/after service, with consent)

Website & Technical Data

Automatically collected when visiting our site:

IP address
Browser and device information
Pages viewed and visit duration
Cookies (see Section 6)

Payment Information

Payments may be processed through trusted third-party systems — no card details are stored directly by us.

2. How We Use Your Information

We use the information we collect in the following ways:

To manage bookings, enquiries, and appointments
To provide detailing/valeting services at your chosen location
To contact you regarding your booking or service updates
To issue invoices, receipts, or follow-up information
To improve customer experience and service quality
For vehicle documentation such as condition reports (if required)

We do not sell or give your information to external parties for marketing purposes.

3. Photography & Vehicle Images

With consent, we may take photographs of vehicles for:

Service records or condition documentation
Before/after comparisons
Portfolio use on our website or social media

You may withdraw consent at any time by contacting us directly.

4. How We Store & Protect Data

We take reasonable steps to protect your personal information through secure digital storage and restricted access.
Information is retained only for as long as necessary to carry out our services or meet legal and accounting obligations.

5. Sharing of Information

Your information may be shared only when necessary:

With payment processors when completing a transaction
With suppliers or support services used to operate the business
When required by law, insurance or legal obligation

We do not share your data for advertising or external marketing.

6. Cookies & Tracking

Our website may use cookies to:

Improve site speed and performance
Understand how visitors use the website
Store basic preferences

You may disable cookies in your browser settings, but certain features may be affected.

7. Your Rights

You have the right to request:

Access to the information we hold about you
Correction of inaccurate details
Deletion of your data where legally permitted
Withdrawal of marketing/photo consent