Refund Policy

Last updated: [08/12/25]

We aim to provide the highest level of service and customer satisfaction. This Refund Policy explains when refunds are eligible, how refund requests are handled, and circumstances where refunds may not apply.

1. Service Satisfaction Guarantee

If you are not fully satisfied with your service, please notify us within 24 hours of completion so we can review and resolve the issue.
Where appropriate, we may:

Return to correct or re-work areas of concern
Offer a partial refund
Offer a discount on a future service

We do not automatically guarantee a refund, but we will always work to find a fair outcome.

2. Refund Eligibility

Refunds may be considered when:

The service received is significantly below the agreed standard
The wrong service was provided due to our error
We are unable to complete the service due to an issue on our side

Refunds are assessed case-by-case and processed using the original payment method.

3. Non-Refundable Situations

Refunds will not be issued if:

The vehicle condition was worse than described, resulting in extra time or cost
Issues arise from pre-existing damage, defects, paintwork or wear
Dirt, stains or scratches cannot be fully removed due to material limitations
Weather or access issues prevent the service from being carried out
The customer changes their mind after service has started or been completed

Where additional cleaning time or techniques are required, extra charges may apply.

4. How to Request a Refund

Refund requests can be made by contacting us directly:

Frankie Barnes
Phone: 07368 617312**

Please provide your name, service details, date of appointment and reason for your request.

5. Policy Updates